Returns & Exchanges
At Urban Monkey, we want you to be 100% satisfied with your street-ready gear. If your purchase isn't the perfect fit, you can return or exchange any item within 15 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit back to our warehouse.
Ship It Back
Download your prepaid shipping label from the portal and drop the package off at your nearest authorized courier location.
Quality Check & Refund
Once our team inspects the returned items for quality, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing