Frequently Asked Questions
Everything you need to know about your Urban Monkey experience.
How long does shipping usually take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 15-day return and exchange policy for all unworn items in their original packaging with tags attached.
How do I track my order?
Once your order ships, you will receive an email and SMS with a tracking link to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) for most pin codes.
How do I know my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts for the perfect fit.
Are your products authentic?
Yes, all Urban Monkey products are 100% authentic and designed in-house to ensure the highest quality and street-style standards.